Talking Up for A Change is all about creating a sense of the positive, giving people the chance to shine – whatever their role.  Negative, unhelpful language is one of the things which holds people back – so at our event held on 18^th May, at the Bonham Hotel in Edinburgh, we asked participants to come up words and phrases they wanted to see dumped in Room 101 and words and phrases they wanted to see instead.  Here’s a short selection …

Instead of “We’ll get back to you” try the more, honest accurate and helpful “I need some time – I’ll contact you by 5 p.m.”

Instead of “I’m not fussy”, try “That would be great. Yes please”.

Dump “It’s not my job” for “I’ll find someone who can help you”.

Remove “I disagree” and substitute it with “Have you thought about…”.

Don’t say “It’s only/just me” (when making a phone call), say “It’s Jim/Shona etc.  I’m really glad I got you…”.

Forget “Ill never do that” – try “It’s difficult, but I’ll give it a go”.

Don’t cover things up with “I’m not bothered about it/it doesn’t matter” – try “Let’s deal with this”.

We all know the immortal put-down “Ah kent his faither” – try “He’s done well for himself” instead.

“There’s nae point” – try “Let’s give it a go”.

There were many more…And yes, although they are “only” words, it’s words that make all the difference to how we think and feel.  People tend to remember words long after they’ve forgotten everything else.